Use cases
SARAH
Generative AI Platform
1 • Customer care / Call center operations
SARAH improves customer experience, agent productivity and drastically reduces the costs of customer service operations:
Customer self-service.
SARAH provides immediate and personalized answers to complex customer inquiries.
Inquiry Resolution.
SARAH helps a customer service agent better answer questions and resolve issues during an initial interaction.
Reduced response time.
SARAH reduces the time an agent spends responding to a customer by providing real-time assistance and recommending next steps.
Increased sales.
SARAH identifies product suggestions and offers tailored to the customer’s preferences.
Order processing.
SARAH processes a customer’s order.
SARAH does every day web scraping of hundreds of websites and analyzes thousands of documents (html, pdf, email, audio…) so it is fast to configure SARAH for:
- New websites and documents.
- Answer questions about prices, availability, product features and other complex queries up to making the order to the customer.
2 • Virtual expert for official documentation
SARAH does daily web scraping
of all official gazettes in Spain (State, regional and local Governments) and many others at the European Union level. The information is downloaded in pdf or html and organized by subject (clip, sort, aggregate, etc).
SARAH is your virtual expert
who will deliver it to you in real time or with the desired regularity through an intuitive dashboard, with alerts or through a question and answer system about the bulletins.
Tell us the information of the bulletins you are interested in (announcements, regulations, edicts, agreements, notifications) and how you need it organized and SARAH will deliver it to you in real time or with the desired regularity through an intuitive dashboard, with alerts or through a question and answer system about the bulletins.
3 • Virtual expert for other types of company documentation
CONSTRUCTION COMPANY:
SARAH helps to extract data from public tenders and automatically fill the data in structured documents.
LAW FIRM:
SARAH searches the internet for regulations in the process of being approved at EU, country, regional and local level, structuring and classifying the information.
HEALTH COMPANY:
SARAH searches and answers questions about information in clinical documents.
OTHER:
SARAH processes, understands and generates text on any other type of documents without formal structure such as invoices, emails, audios, videos, etc.
